FAQ

Close Classic orders are prepared and dispatched within 1 to 2 working days after payment confirmation. bpost delivery then takes a further 1 to 3 working days depending on the destination country (excluding weekends and public holidays).

Yes, Close Classic delivers worldwide. For destinations outside Europe, orders are placed by e-mail with the list of part numbers: Close Classic calculates the shipping costs, issues an invoice and dispatches as soon as payment is received.

A bpost tracking link is sent automatically by e-mail when your order is dispatched. Tracking is also available under “Order history” in your account, or under “Guest tracking” for purchases made without an account.

No. Orders are not dispatched during our summer closure of around 3 weeks in August. You can however continue to order on the site. Orders are processed as soon as we reopen, in the order they were received. Closure dates are shown on the site.

That depends on availability at VW Heritage and on production capacity. Some classic VW parts can no longer be found new at all. Contact Close Classic with the part number to find out the exact status.

Yes. Send us the part number you want by e-mail: Close Classic will contact you as soon as it is back in stock.

Yes, counter collection is possible at the Close Classic premises in Bomal-sur-Ourthe (Belgium). Contact us on +32 86 21 12 63 or by e-mail to arrange a time.

Send a photo by e-mail to Close Classic, then return the part. On receipt, Close Classic refunds the price of the part and the return costs.

Yes. Send the part back in its original packaging: Close Classic refunds on receipt. Return costs remain at the customer’s expense in the event of an ordering error.

No. Returns are made via the carrier of your choice. In the event of an error by Close Classic or a faulty part, the return costs are refunded to the customer.

Contact Close Classic by e-mail with the order number and the missing part number. The part will be reshipped as quickly as possible.

If the order has not yet been dispatched, contact Close Classic immediately by phone on +32 86 21 12 63 or by e-mail: the orders can be combined at no extra cost. Once dispatched, a new consignment with shipping costs is unavoidable.

Yes. Send the list of part numbers to pascal.close@close-garage.be. Close Classic issues an invoice and dispatches as soon as payment is received. This procedure also applies to deliveries outside Europe and to parts not listed in the catalogue.

Yes, in the majority of cases the PayPal payment has been registered despite the error message. Do not place a new order: contact Close Classic with your transaction number for immediate verification.

Yes. Close Classic gives a 10% discount to trade professionals: VW specialist garages, classic car restoration workshops, upholsterers. Apply by phone (+32 86 21 12 63) or e-mail.

Yes. For bulk orders (multiple kits, regular supply), Close Classic will work out a tailored price. Contact the sales department directly.